Allan Andrade - 2022-11-24
Posting here out of utter frustration with this DTDC satellite office. My parents live in Saligao and are senior citizens. I often have items delivered home including groceries for their convenience. Any item that i order gets delivered easily - unless it's via DTDC. Unfailingly if it's DTDC assigned as the courier service, the item reaches this office - is falsely listed as having being attempted thrice and this is invariably returned back claiming that address was incomplete/ person not reachable. This despite no one ever calling us even once on the listed phone number. The latest episode is for a delivery via Amazon for rice flour where again same story - claim is that address is incomplete. I have literally ordered 17 items, everything else has already reached home aside from the one item that has DTDC listed as the delivery partner. I have now escalated this to Amazon. A previous episode was even worse where I needed some legal documents to be urgently delivered to Goa. As usual, despite having both my phone numbers and my dad's numbers listed on the address, the item was returned back to me in Bangalore which caused me unnecessary tension in then having to use an alternate partner (Bluedart) and using express services to make sure it met the deadline. I notice that the owner is pretty responsive to previous reviews. Please feel free to reach back out and share your perspectives. Editing my post based on your reply. Thanks for getting back. I will contact you in the morning. In full transparency of everyone who may see this review, I don't intend to take it down. When my courier containing my documents was returned to me, i made the local DTDC partner here show me on their screen which courier location it was delivered too. They confirmed it was your exact location - I saw the address for myself. Somewhere your process is broken and it needs to be fixed.
