DHL Express (India) Pvt. Ltd, Mumbai, Maharashtra

Sahil Khurana - 2023-04-29

Pretty pathetic. Website experience and CS is a joke. It's a shame that in 2023 these guys can't offer basic customer experience. They work like 100 year old brick and mortar stores and the moment you use website for creating a shipment, you are on your own. With on of the worst Customer support team, good luck in getting your stuff on time !

Tej Choudhary - 2023-02-25

International Courier Inquiry For Best Rate And Best Service Mumbai All World Contact Me

Neeraj Dubey - 2022-11-23

Stressful place and we do bestom best but here no appreciation and it's not good place to work ...

Pramod Bansode - 2021-10-16

Worst service experience

Omkarsingh Khalsa - 2023-02-02

Good service for international parcel

Prashant Kumbhar - 2022-05-13

Good and fast service.

Anil Giasotta - 2021-10-01

Xclnt

Rahul Yadav - 2022-06-21

Wasted my time and money

Alang Hub - 2022-01-13

NO PROPER CONTACT NUMBER

Ninder Singh - 2021-12-04

Good service

Vikrant Kale - 2021-09-15

Best service

Trilok Damniwala - 2023-01-21

Best place

Matsunaga Munenori - 2020-08-04

The depo of DHL in Mumbai

Nirmiti Joshi - 2022-11-18

Nice service before time delivery.

Krishnachandran Nair - 2023-03-15

Not available in the said location

Kevin Canning - 2021-11-09

This experience with DHL Express is the worst delivery experience I’ve ever had in my life. I sent every document and payment within hours or minutes. Resent the invoice twice. Sent payment which dhl lost track of and has to get my bank to provide proof. Still I was twice invoiced for a payment already made and a bonded warehouse fee added, as if it was my fault. I was forced to call nearly daily, had to accept erroneous over calculations on duties and pay anyway. After a full 28 days of empty promises and robotic cordiality that amounts to nothing I get the package. For this service I had to pay ₹15000 plus ₹31k in duties? 60,000 people in the organisation and this is the best you can do? Systemic failure, repeat. Pitiful. Shame on whoever says they are managing this disaster of what is called DHL Express.

Harshal Vangani - 2021-08-26

Nice

Deepu Dangi - 2023-01-30

Nice

Adam Paul - 2022-12-31

Nice

Mehdi Ismail - 2021-09-07

DHL warehouses and facilities all direct to the DHL branch under 'western express highway' metro station. The facility seems to have been made smaller (probably coz of Covid), but well functioning, neat and met a well-spoken service agent who answered my queries nicely, factually, so that you can form decisions well.

Kunal Dole - 2021-12-04

It’d be a negative star if it was possible. Worst experience ever. They made me make an invoice for the items I had purchased. Lazy and entitled people. Avoid if possible.

Ramsurat Sahu - 2021-10-30

Rama

Hatim Katawala - 2020-10-04

Good Customer safety essentials first policy

Tamanna Shaikh - 2020-09-26

Because security person behave not good .

Jeetesh Jeet - 2019-09-26

best place to work. I LOVE MY COMPANY

Tausif Khan - 2020-07-04

Super express service

Sandeep Pandey - 2022-10-08

I am vary glad to to say that DHL EXPRESS INDIA PVT LTD is the best place to work across the India we are market leader. Feeling proud to be a part of the organisation.

Mayur Mk - 2017-06-30

Logistics which is 24 × 7 open. Workers hrre are on third party (Contract base). Some of them are also from DHL, but most of are from 3rd party. Good Company

Debashree Chowdhury - 2020-06-06

Super smooth document handling!

Biggy Pai - 2020-08-03

***** More details of DHL UK & DHL India's extremely unsatisfactory service ***** It took 75 Plus odd emails in total for this issue to be resolved. ( This issue/case almost cost the customers life )! & it took 15 different peoples email addresses to support the customer, and still DHL failed to meet a satisfactory service! There is no proper communication / no proper following up within the DHL ( World-Wide ). This is the worst terrible service the customer has ever experienced in the customers life! So much so, that this issue/case has affected the customers daily life very badly as this issue went on for more than a month.. the one month of mental torture, has changed the changed the customers life in an extremely negative way. The customer has wasted so much of the customers precious and valuable time on this issue, researching this issue / case and creating emails for this issue/case, which has given the customer so much stress which led the customer to being depressed. To have anxiety. Made the customer frustrated. the customer was unable to sleep. the customer lost control over the customers life as the customer was so tired of this issue that customer almost used ti fall asleep while the customer was driving. the customer was unable to focus and concentrate on the customers work. The customer lost a lot of money on the courses that the customer was studying as the customer couldn't follow and keep up with the studies due to all the stress that DHL put the customer through. This issue/case has been more than one month of mental torture for the customer. So much so, that this issue/case would have somehow led the customer to end the customers life in one way or another. *5a): At the time of booking the package at DHL in UK - EXPRESS Depot Office in Wembley UK: a) the declared value of the old and used second-hand laptop for the price of £ 250.00 GBP. b) In order to get Insurance on this package for the price of £ 250.00 GBP. { Just for the purpose, just in case, that is if the package was damaged in transit }. c) DHL in UK - EXPRESS Depot Office in Wembley UK service charges invoice value was for the price of £ 148.29 GBP. *5b): Now these below figures were manipulated by Indian Mumbai Customs and used to calculate the customs charges: a) Unit Price is calculated for the price of £ 250.00 GBP. ( This figure is correct ). b) Insurance is calculated for the price of £ 270.00 GBP. ( This figure is wrong { see above for correct figure } ). c) Invoice Value is calculated for the price of £ 250.00 GBP. ( This figure is completely wrong { see above for correct figure } ). ( Due to this the customer had to pay the price of heavily levied 77.5% Indian custom duties charges for an old and used, a second-hand laptop that was being sent as a GIFT to the end destination receivers for their personal use ). ( This is a fraud )! *6): The customer had mentioned in the signed Customs Letters from the customer that this was an old and used second-hand laptop ( 5 years old & also provided the receipt for the same ) and was for personal use, this old and used second-hand laptop was sent to India for personal use, so that the end destination receivers could have some variety; that is to browse the YouTube for various catholic prayer services, due to this corona lock-down to overcome boredom. (This package comes under the description as a GIFT & thus the customs duties should have been calculated differently ). ( This is a fraud )!

Richiee Alphonzo - 2020-08-03

***** This is the detail report DHL’s extremely unsatisfactory service ***** *1): when booking in this package at DHL in UK , The booking desk should have professionally advised / suggested the customer about all these unwanted inconveniences & stress that the customer would have gone through for this past more than one month which has affected the customers life extremely dangerously! ( then the customer would not have sent the package to India at all, if the customer was suggested about this hectic procedures ). ( Misleading Customer - Fraudulent Services )! *2): Further issues would not arise if the package was sent in the correct mode! The package was sent incorrectly via COURIER MODE instead of CARGO MODE as explained by the EMPLOYEE of DHL in MUMBAI – INDIA. ( And due to this DHL in UK’s fault / mistake / error, the customer had to pay the price of heavily levied 77.5% Indian custom duties charges for an old and used, a second-hand laptop that was being sent as a GIFT to the end destination receivers for their personal use)! ( Fraudulent services )! *3): The customer raised a complaint at a very early stage to many of the the EMPLOYEES of DHL in UK & India asking to return the package back to the customer to the UK. But this could not be done! Because of this EMPLOYEE of DHL in MUMBAI – INDIA who had already checked in the package into Indian Customs without the Signed Customs Letter of Consent from the customer. Why & How did this EMPLOYEE of DHL in MUMBAI – INDIA check in the package into Indian Customs without receiving the Signed Customs Letter of Consent from the customer? ( Considering this above, the customer should not have paid any and all charges at all, as the customer had raised a complaint on time, before this issue/case went out of control, telling DHL in UK that this package needs to be returned back to customer to the UK, that is if DHL could not meet the requirements of delivering the package to the end destination to GOA - India without any hassle ). ( Fraudulent Services )! *4): DHL in UK & DHL India has indirectly forced the customer to type and sign the customs letter of consent, against the customers will, stating that the customer had no other choice. ( This would not have been possible if this EMPLOYEE of DHL in MUMBAI – INDIA had not checked in the package into Indian Customs without the customs letter of consent from the customer ). DHL in UK & DHL India Stated That: Either the customer signs the customs letter of consent, or, if not, then the Indian Mumbai Customs will treat the customers package as abandoned! So! the customer had to do it, as the customers stress was getting out of control and thus the customer wanted this issue/case to come to an end, as this issue could have taken the customers life, & also it was a matter of the end destination receivers being in boredom { the customer did not want any of it}. ( This is Black Mailing ).

Dj Ritchie Ritch - 2020-08-03

Customer paid for services to deliver 1 package from this DHL Outlet ( the package was to be sent from UK to GOA - India )! The services of DHL ( UK & India ) was extremely unsatisfactory to the point where they have made the customer go through a lot of inconveniences & also have given the customer unwanted stress and stress related issues for over a month and the customer has ended up paying heavily levied Indian Customs duties all due to DHL in UK's fault / error / mistake! ***** This is the over-view of DHL’s extremely unsatisfactory service ***** *1) Not providing professional suggestions to customer & thus the customer ends up paying unnecessary extra Custom Duties, heavily levied by Indian Customs & the customer also ends up going through lots of inconvenience & stress related issues for over a month. ( Fraudulent Services )! *2) DHL in UK Sending the package in the wrong mode. ( Fraudulent Services ) *3) Tricking the customer. ( Fraudulent Services )! *4) Not leaving/giving a choice of options. ( Blackmailing )! *5) Turning a blind eye to Indian Mumbai Customs manipulating the figures to do wrong calculations in-order to heavily increase customs charges to be levied on the customer. ( Fraudulent Services )! *6) End up paying extremely high Indian Custom Duty Charges due to DHL sending the package in the wrong mode as Indian Customs then levies 77.5% Custom Duty on a second hand laptop which was supposed to be considered as a GIFT. ( Fraudulent Services ) !

Nixon Barretto - 2019-08-24

It's just a dhl warehouse no office is there here u need to contact them on call centre no

Vishwakarma Sandeep - 2021-06-18

DHL express is best way to deliver you goods one place to another place

Sujal Nagar - 2018-04-04

My best courier company. Manish Yadav (manager in surat) is such a best person in terms of customer care and communications

Prashant Sharma - 2020-06-29

Good location

Sanjay Bore - 2020-06-19

I Love my company

Danny Roach - 2018-02-06

Been there once. Slightly congested office. Very professional at work.

Satya Chaurasiya - 2018-03-22

A good curior delivery at right time right place given by the company

Anmol Patel - 2017-11-16

Hi . I was couriering my documents to university and chose DHL for the same . To my bad fate , I gave my documents to an agent of DHL who said he was from DHL. I then told the real DHL guy what had happened when his courier guy came to my doorstep. He went out of his way to the agent and picked it up from him. Thanks DHL . Ace courier services . Shoutout to Prabjot and his team

Faiz Faruqui - 2018-01-03

It's nice place to work

Atul Sharma - 2020-03-07

Main hub in mumbai

Amardeep Steel Sales - 2018-04-30

customer care service is worst each time different

Ramu Thakur - 2020-03-12

Nice place

Mehul Shah - 2019-12-20

Timely service

Sharad Rai - 2019-08-08

Reliable courier service

Gulambhai Patel - 2017-12-08

In India local courier service are best

Mohsin Khan - 2018-05-08

One of the Best place to wrok

Pravin Mangale - 2018-07-05

It's nice courier service.

Mohammad Adil - 2018-04-03

they stolen my iphone7 and did not deliver me