Vinod Katara - 2023-07-07
To, DHL Management Team Hyderabad & Chennai Team, India & Kuwait Subject: Exceptional Customer Service by Nikhileysh Avva (Customer Care Executive) I am Vinod Katara, a Business Development Manager. Having said that, I like to share my most recent experience that evolves a very important “Court Order Document” that was to be delivered in Kuwait from India (AWB: *********), The entire DHL team (Alekhya from Begumpet, Hyderabad, Ajay & Nikhileysh from Chennai Customer Service) has gone above and beyond any customers expectations to help me, especially Nikhileysh. It is always great to see young talent, demonstrate some outstanding performances and I believe we need to appreciate and encourage these youngsters. Mostly we find customers who are ready to log a complaint but very few take the time to observe and take a few minutes to appreciate them. Hoping this feedback will open new opportunities and help these members grow in your organization. Below mentioned are a few key areas that these talented youngsters have demonstrated. We like to thank "DHL" Management and wish these youngsters a bright future. Alekhya, Ajay & Nikhileysh are great team players and they constantly assisted me. Well done! 1. Maximize their Instructiveness. 2. Collected maximum information without interruption and suggested productive solutions. 3. Amazing coordination and communication demonstrated between Hyderabad and Chennai team members. 4. Especially Nikhileysh has gone the extra mile by understanding the importance of the court document and extended to retry and contact the consignee and deliver the confidential document. 5. Nikhileysh demonstrated and delivered very clear communication through e-mail which is greatly appreciated. (The level of detail is impeccable) 6. All the mentioned team members have been very supportive and transparent in every aspect. 7. Truly these youngsters have done more than Expected. Thank You! 8. Overall, I must say, "DHL" is lucky to have such talented team members who uplift the brand name and maintain good customer service; they are able to handle criticisms, complaints, and special requests from time to time. Keep up the Good Work! Kind Regards,
