Himansu Patro - 2023-02-14
DTDC Courier is a well-known courier service provider in India, with branches all over the country, including in Paralakhemundi. While the company is known for its reliable and efficient services, it's unfortunate to hear that you had a negative experience with their courier partner in Paralakhemundi. It is disappointing to learn that the courier partner did not make an effort to contact you or come to your home, yet updated false reasons for not delivering your parcel. This behavior is not acceptable and goes against the principles of good customer service. It's crucial for courier partners to be diligent and proactive in delivering packages, and they must communicate with the customer in case of any issues or complications. In your case, it seems like the courier partner failed to do so and provided false reasons for not delivering your parcel, which is unprofessional. If you have not received your parcel yet, it's best to follow up with DTDC customer service and file a complaint about the incident. It's essential to provide specific details about the incident and share your feedback with the company. This way, they can take necessary action to ensure such incidents don't happen again. Overall, DTDC Courier is a reliable and trustworthy service provider, but as with any company, there may be occasional lapses in service quality. However, it's essential to report such incidents to the company so they can take corrective action and maintain their service standards.
