Pradipta Bhowmik - 2022-10-11
Their delivery service is the most inefficient I've ever encountered. A Saturday delivery was promised for an urgent order that I waited all day for. However, they did not call me and updated the status that it hadn't been delivered. I waited until Monday and thought they might not deliver on Sundays. I followed up on Monday and called DTDC customer support. They assured me that the product would be provided on a priority basis. But at 7 pm I headed to the delivery office. I found out that they had already sent it back for return. Fortunately, the guy who took the package for return wasn't shipped for return so he came back to the office and finally I got my package back. An extremely disappointing experience.