Avinash Padghan - 10/29/2026 14:44:00
Ekart Logistics provides an extremely poor delivery service. My order was supposed to be delivered on 24 October 2026, but it was not delivered. After that, the delivery date was changed to 29 October without contacting me or informing me properly. Even on 29 October, my order was not delivered, and the status was updated to indicate that the order would not be delivered, again without contacting me. Is this the kind of arbitrary behaviour your delivery personnel are allowed to follow? Is contacting the customer and delivering the order to the given address entirely at the delivery person's discretion? Customers pay for their orders and have every right to expect timely delivery. Repeatedly changing delivery dates without delivering the order or contacting the customer is highly irresponsible and unprofessional. If your service is this poor, why should customers trust your company? Customers are being unnecessarily troubled because of the negligence of your delivery personnel. The company must take this issue seriously, investigate the matter, and take appropriate action against the responsible delivery personnel. You must also ensure that customers receive their orders on time. I am extremely disappointed with this unacceptable service. If this continues, customers will completely lose their trust in Ekart Logistics. I expect you to take immediate action and resolve this issue without any further delay.
